For Christmas I asked Santa (my wife) for a Bachmann ON30 Rail Truck. I'm not a big fan of the looks of the rail car but there are a lot of cool kits and examples of what you can do to customize one.
MicroMark was having a big clearance sale on them so they were only $49. Xmas morning I was delighted to find one under the tree. Unfortunately it only worked for about three minutes. Searching the web I found the their is a serious flaw with the gearing on these rail trucks.
So I contacted MicroMark and found out I had two options. One send it back to them for a refund but pay for restocking and postage (rip off!) or send it back to Bachmann for repair which I did.
About a month later I got a call from a nice guy at Bachmann who said the rail truck is being redesigned and it might be six months to get a new one! Yikes! But the good news is they offered me their new Rail Bus in exchange. Awesome. I can't wait. I like the looks of the rail bus and it can handle the low volume of passenger traffic on my railroad. Nice of Bachmann to offer the upgrade! Boo to Micro Mark for dumping the product on the market and then charging customers for returns.